Key Features
24/7
Access
- 24/7 Availability: Customers can access support resources like invoices and logs anytime, ensuring help is always just a click away.
- Instant Information: Provide real-time access to necessary documents, enabling customers to find solutions without delays.
- Always Connected: No matter the time zone or location, your customers have continuous access to manage their needs independently.
Independent Problem
Solving
- User-Friendly Tools: Equip customers with intuitive tools that simplify problem resolution, enhancing their ability to self-serve.
- Empowered Users: By giving customers the resources to fix issues on their own, this module promotes a sense of autonomy and confidence.
- Efficient Resolutions: Reduce the need for direct customer service interaction, allowing your team to focus on more complex issues.
Online Payment
Options
- Flexible Payments: Offer various online payment methods for service charges, streamlining the billing process and improving customer convenience.
-
Secure Transactions: Ensure all payment processes are secure, safeguarding customer information and building trust.
-
Payment Accessibility: Allow customers to handle payments directly through the platform, reducing administrative overhead and enhancing user experience.
Continuous Customer
Support
- Seamless Interaction: Enable customers to initiate support tickets and requests effortlessly, ensuring a smooth service experience.
- Tailored Support: Customize the support experience based on user history and preferences, providing more relevant assistance.
- Proactive Service: Use analytics to predict potential issues and provide proactive solutions, minimizing customer disruptions.
Beyond Self-Service
If you’re considering the b1direct self-service module, you might also want to explore our other modules.
These additional extensions can further enhance your business operations and drive efficiency.
basis
Provides the essential tools and features necessary to streamline and secure core operations efficiently. Sometimes, this is truly all you need.
collaborate
Enable your business partners to manage accounts, orders, and documents independently, enhancing efficiency, transparency, and security throughout the process.
showroom
Transforms your ERP data into a dynamic online showroom, increasing sales potential through enhanced product visibility and e-commerce capabilities.
extra
Offers possibilities for further customization and integration to meet specific business requirements.
Client Equal Employee
What sets b1direct Self-Service apart is its focus on enabling customers to solve problems independently.
With user-friendly tools at their disposal, customers can efficiently navigate through troubleshooting steps, find solutions, and even manage payments directly within the platform.
This level of independence not only enhances customer satisfaction but also dramatically lightens the load on your support staff, ultimately reducing costs.
